It goes without saying, we can't help you have an awesome user experience without some information about you, such as your email address and password in some of our services. We also collect information generated as you use our services, as well as information from third parties, e.g. when you access our services through your Facebook account. Your information may be kept in an identifiable format, or in an aggregate format which means that you cannot reasonably be identified from it. Information you give us. You choose to give us certain information when using our services. This includes: When you create an account in some of our services, you provide us with your login credentials, such as email address, name and password. To use certain features in our services, you may allow us to access your camera or the microphone. Depending on your device, Apple and Android system will ask for your permission before allowing us to access these features. Features that allow you to share content about your use of our services with your connections or through your social network. We may also collect your information when you use our app such as when you post or share material, upload data, request further services or make selections using our app, if such functionality is available in the app. From time to time, we may request your opinions, suggestions, or modification and improvement ideas ("Feedback") through surveys, or other similar requests. Any responses you provide are voluntary, however you agree that any Feedback you provide shall be owned Mobiwise and may be used by Mobiwise in our sole discretion. Information we receive from others.
• We may receive information about you from our partners, for instance where our ads are published on a partner's website or platform (in which case they may pass along details on a campaign's success).
• If you purchase a subscription in our apps, neither Google nor Apple provide us with any personal information of the subscription purchaser (like name, email or payment information). Only anonymized data gets passed to Mobiwise.
When you use our services, we collect information about which features you've used, how you've used them and the devices you use to access our services. See below for more details: Usage Information We collect information about your activity on our services, for instance how you use them (e.g., date and time you logged in, time spent in the app, features you've been using, advertising that you click on). We may collect such data only if you give us a consent to do so. We collect Usage Data with the help of the following third-party services:
(1) APPSFLYER: We also analyse the manner in which our app is used via an analysis tool provided by AppsFlyer Inc. (111 New Montgomery Street, San Francisco, California 94105). A variety of user session and interaction data is gathered and collated. We need this information to improve content, to make our services more user-friendly and to optimise app use for you. Session and interaction data is only ever used anonymously. For further information about data processing at AppsFlyer, please see their data protection statement here: https://www.appsflyer.com/privacy-policy/. Should you wish to opt-out and prevent your data from being used, please follow this link to do so: https://www.appsflyer.com/optout.
(2) AMPLITUDE: Amplitude is an analysis service of Amplitude Inc (631 Howard Street, Suite 300, San Francisco, CA 94105, U.S.A.). This tool collects technical information, such as the type of your device (e.g., iPhone 6), the operating system used (e.g., iOS 10.3), or the name of your provider. In other words, Amplitude helps us understand how you use our Services. For more information on the privacy practices of Amplitude, please visit the Amplitude Privacy & Terms web page: https://amplitude.com/privacy
We collect information from and about the device(s) you use to access our services, including: geolocation data (in some of our apps), which is any information which indicates the geographical position of your device and which may include the time the location was recorded, and may include precise (e.g., GPS-level) location data. Some apps may collect this data when the app is not open or actively in use. This may help us or third parties to customize information, content, or offers to you, for instance. information on your wireless and mobile network connection, like your service provider and signal strength. hardware and software information such as IP address, device type, app crashes, app version, advertising IDs (such as Google's Advertising ID and Apple's IDFA, both of which are randomly generated numbers that you can reset by going into your device's settings), browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address).
We normally collect or use information from you or others only where we have your consent to do so, where we need the information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. Note that we may process your personal data not only on the basis of your consent or at your request, but also when the processing is necessary:
● for the compliance with our legal obligations;
● to protect your vital interests or vital interests of another natural person;
● for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
In all cases, we will notify you about applied legal basis for processing and other relevant details, before we start processing your personal data on the specific legal basis. However, we will not, if we are forbidden to do so in accordance with our obligations under any applicable legislation. If Mobiwise decides to change the purposes of processing specified above, we will inform you on such changes prior to the use of your personal data within the newly set purposes. The notification on such changes will be sent to you via email or WhatsApp and you will have to provide your consent for the amended purposes (unless additional purpose of processing is compatible with those listed above). Please note that in no case we sell your data or make any decision based solely on automated processing that may produce legal effects or similarly significant effects.
Since our goal is to provide the best services we can to you, the main sharing of users' information is with service providers and partners who assist us in operating the services, in some cases, legal authorities. Read on for more details about how your information is shared with others. With our service providers and partners. We follow a strict vetting process prior to engaging any service provider or working with any partner. We use third parties to help us operate and improve our services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, marketing, advertising and security operations. These service providers may have limited access to your information, which is needed to perform their functions, but are not permitted to share or use such information for any other purposes. For example, we use your non-personal information (meaning information that, by itself, does not identify who you are such as device information) for targeted online marketing through tools like Facebook Custom Audience to contact interested parties. In addition, we may share aggregated information we collect, under any of the above circumstances, with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis or other legitimate business purposes. Please note that such aggregated information will not include any information which allows third parties to identity you. For corporate transactions. We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control. You consent to the transfer of your personally identifiable information and non - personally identifiable information by Mobiwise to that third party, provided that all use of your information by that third party remains subject to the terms of this Policy. When required by law. We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; or (iii) to protect and defend the rights, property or safety of our company, our users, our employees, or others. To enforce legal rights. We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties and/or to comply with applicable law; (iii) to enforce our agreements or policies with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing. With your consent or at your request . We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information.
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and after it is received. We process your data using computers and/or other IT enabled tools. Mobiwise takes technical and organizational measures to ensure the information is processed in a manner that ensures appropriate security of information, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage. We also guide and train our personnel to process your data securely according to our internal data protection policies. We regularly monitor our systems for possible vulnerabilities and attacks and regularly review our information collection, storage and processing practices to update our physical, technical and organizational security measures. We may suspend your use of all or part of the services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately at firstname.lastname@example.org
Our services are intended for general audiences over the age of 13 years old (or over the age of 16 if you are resident in the EEA). We do not knowingly collect information from children under the age of 13 years old, or 16 years old in the EEA. If you are not over 13 years old (or 16 years old in the EEA) then DO NOT DOWNLOAD OR USE THE SERVICES. If you believe that we may have personal information from or about a child under the age of 13 years old (or over the age of 16 if you are resident in the EEA), please contact us at email@example.com and we will promptly delete that personal information.
If any personal data of yours would be under the breach, we would inform you and the respective data protection agencies as to the accidents without undue delay, if there are high risks of violation of your rights as data subject. We would also do our best to minimize any such risks.
Sharing of information sometimes involves cross-border data transfers, for instance to the United States of America and other jurisdictions. The United States, European Economic Area ("EEA") Member States, and other countries all have different laws. When your information is moved from your home country to another country, the laws and rules that protect your personal information in the country to which your information is transferred may be different from those in the country in which you live. The European Commission has adopted standard contractual clauses (also known as Model Clauses), which provide safeguards for personal information that is transferred outside of the EEA. We use these Model Clauses or other suitable safeguards (such as EU-US Privacy Shield to send personal information to some of our third party service providers in the United States, where they are certified to receive such information under the Privacy Shield Program) to permit data transfers from the EEA to other countries.
We retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active or as needed to provide the services to you. We will also retain and use your information to the extent necessary: to comply with applicable law; to evidence our compliance with applicable law; if there is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved; or if the information must be kept for our legitimate business interests, such as enforcing our terms or fraud prevention. For example, information may need to be kept to prevent a user who was banned for security incidents from opening a new account. Keep in mind that even though our systems are designed to carry out data deletion processes according to the above guidelines, we cannot promise that all data will be deleted within a specific timeframe due to technical constraints.
Because we're always looking for new and innovative ways to help you enjoy our services, this policy may change over time. We will notify you of any material changes so that you have time to review the changes.
For our European users, our Data Protection Officer is responsible for ensuring your rights are respected and to review and oversee how we collect and use your personal information. They can be reached by contacting firstname.lastname@example.org